Customer Support – Quality Services
Every manufacturer must ensure their suppliers provide products that are fit for purpose throughout the product lifecycle, from design and development through to supply to the end-user.
Our Quality Services team is responsible for quality-related elements of Customer Inquiries and Customer Communication. We partner with our Technical and Customer Services teams to ensure a seamless support network. In addition, we push industry standards forward and add value to our customers by providing superior quality and regulatory services.
Our Customer support is based on our M-Clarity™ program which defines product quality segments and on a best-in-class Change Notification program.
Our customers have different regulatory environments, applications, and documentation requirements. To meet these needs for our products, we provide:
- Certificates of Analysis
- Animal Origin information
- Specification Sheets
- Safety Data Sheets
- Supply Chain Information
- ISO 9001:2015
- Site Audits
- Corporate Questionnaires
- Site Quality Self-Assessments
- Quality & Change Notification Agreements
- Quality declarations like BSE/TSE, Certificates of Origin, Animal Origin, Melamine, Nitrosamine, Supply Chain Information
Quality Declarations are issued upon customer, business or authority request and are primarily used for our customers’ product-specific risk assessment. The customer is responsible for ensuring the products are suitable for their intended use.
We offer Quality Declarations for our products falling into M-Clarity segments MQ400-600 as well as depending on the portfolio, the application and intended use of the product. For example, a wide range of Quality Declarations are offered as standard documentation for EMPROVE™ products.