Merck
HomeServicesProduct ServicesMilli-Q® Services & Support for Water Purification Systems

Milli-Q® Services & Support for Water Purification Systems

Get the best performance from your water purification system from the people who designed and built it. At Milli-Q® Services, we provide best-in-class service plans and maintenance options to meet the individual needs of our customers. These include pharmaceutical, clinical, academic, industrial, research, food and beverage, and government laboratories—in both validated and non-validated environments.

The Milli-Q® Difference

  • Our service agreements are designed to optimize your system’s daily performance and extend its lifetime.
  • Only Milli-Q® certified field service engineers provide on-site specialist support for the installation, validation, qualification and maintenance of our water systems.
  • Our specialists everything from handle preventive maintenance to supporting your compliance with regulatory guidelines (e.g. GLP and cGMP).
  • Digital services simplify system care and support your lab's maximum productivity.

Milli-Q® Service Plans

Choose from 3 levels of coverage to meet the needs of your lab. Our service agreements include a full annual check-up from a certified field service engineer and genuine parts from our ISO-certified manufacturing site.

MyMilli-Q™ Digital Services

Simplify system management, streamline audit preparation, and maximize lab productivity with MyMilli-Q™ online solution.

  • Contract management
  • Milli-Q® Connect remote services
  • Troubleshooting Portal for analyzer hotlines

System Qualification & Validation

For regulated environments, our Service Pharma™ Plans facilitate your validation procedures. These plans cover all elements required for system requalification to ensure you’re fully compliant when audited.

Calibration, Verification & Suitability Testing

Our calibration, verification and pharmacopeia suitability tests can:

  • Eliminate risk of deviation over time
  • Ensure the integrity of your work
  • Strengthen your quality assurance status

Additional Services

We provide a range of other services to keep your system and lab running smoothly:

  • System installation
  • Water tank & distribution loop sanitization
  • Extended warranties
  • Additional Preventive Maintenance Visits
  • Consumables replacement scheduling
Related Product Categories
Milli-Q® Accessories
Find water system accessories that can support your lab’s specific needs and requirements. The right choice can free bench space, assure water quality, and improve lab safety and productivity.
Milli-Q® Benchtop Water Purification Systems
Find the water purification system that fits your lab’s needs. Compact Milli-Q® pure and ultrapure benchtop systems can meet your application, quality, volume, space and budget requirements.
Milli-Q® Consumables
Find consumables that are designed to fit your water purification system. From pretreatment and purification cartridges, to UV lamps and filters—our products are validated with strict quality assurance protocols to give consistent water quality for almost any application.
Related Services
Milli-Q® Services Plans and Maintenance for Water Purification Systems
Discover our unique portfolio of service solutions designed to take full care of your water system and ensure it is always in top operating condition. Choose the maintenance plan that matches your application, compliance and budgetary needs.
MyMilli-Q™ Digital Services
Save time with our online service solutions. Log in to find contract information, plan service visits, prepare audits, contact technical support, and more.
Milli-Q® Qualification Program & Validation Procedures for Regulated Laboratories
For water systems in regulated labs, discover our Service Pharma™ Plans. Preventive maintenance programs are designed to enhance performance and extend lifetime in validated environments.
Calibration, Verification, Suitability Testing of Milli-Q Water Purification Systems
Calibration, verification and suitability tests for water purification systems for full equipment compliance and laboratory accreditation.
Additional Services for Milli-Q® Water Purification Systems
We offer a range of services to meet your lab’s needs: installation, water tank & distribution loop sanitization, extended warranties, additional preventive maintenance visits, and consumables replacement scheduling.
Sign In To Continue

To continue reading please sign in or create an account.

Don't Have An Account?