HomeServicesSoftware & Digital PlatformsMyMilli-Q™ Digital Services

MyMilli-Q™ Digital Services

MyMilli-Q™ online solution is your digital gateway to more efficient water system management, remote monitoring and support, and faster access to the data you need to keep your lab working at maximum productivity.

Key service features include:

  • Contract management
  • Milli-Q® Connect remote services
  • Troubleshooting Portal for your analyzer’s hotline

MyMilli-Q™ Account Activation is Easy

To access MyMilli-Q™ digital services, complete the form below or simply speak to your Milli-Q® representative. The service is available for all systems with a Milli-Q® Service Plan and systems under warranty.

Online Contract Management Simplifies Care of Your Milli-Q® Water System

MyMilli-Q™ online solution is our digital service that simplifies Milli-Q® water system management. Here are some of the tasks you can accomplish by simply logging into your MyMilli-Q™ account:

  • Track service history
  • Download service reports
  • Schedule maintenance visits
  • Track consumable orders
  • Manage consumable deliveries
  • View contract details
  • Renew your service plan
  • Contact Milli-Q® Services


With these time-saving features, you’ll benefit from:

  • At-a-glance, consolidated contract information
  • More rapid and efficient planning
  • Streamlined audit preparation
  • Easily traceable service history and reports


Below is an example MyMilli-Q™ view of service visit history and associated visit reports:

Table of past and scheduled service visits, listing type of visit, billing status, and with relevant documents attached.

How Does Milli-Q® Connect Support Greater Lab Productivity?

  • Assure productivity 24/7. Access real-time system information, water quality data and more from anywhere at any time for 24/7 confidence in your lab’s performance.
  • Maximize uptime. Receive notification of alerts and alarms by email or SMS, allowing you to promptly and remotely manage your system, either independently or with our remote assistance.
  • Save time. In the event you need support, your interaction with Milli-Q® Services is streamlined as Milli-Q® Connect provides our service organization a secure and direct view of your system information. Our service teams can remotely diagnose and potentially repair your system, avoiding the need to wait for a service visit.
  • Easier data traceability & accreditation. Audit preparation and lab accreditation have never been so effortless as data are automatically saved and can be easily accessed, searched and retrieved. Choose to download a standard Quality Report, or to create your own tailored reports.

Milli-Q® Connect Remote System Monitoring & Service Feature

Ensure your lab’s work never stops flowing. Milli-Q®Connect remote monitoring and service capability supports your lab’s maximum productivity. Accessible via the MyMilli-Q™ interface and integrated in all our high-flow water purification systems, Milli-Q® Connect operates as an embedded extension of Milli-Q® Services.

Milli-Q® Connect Sticker of remote services for high flow water systems.

Milli-Q® Connect Remote System Monitoring & Service Feature

Ensure your lab’s work never stops flowing. Milli-Q®Connect remote monitoring and service capability supports your lab’s maximum productivity. Accessible via the MyMilli-Q™ interface and integrated in all our high-flow water purification systems, Milli-Q® Connect operates as an embedded extension of Milli-Q® Services.

Milli-Q® Connect is available on all our high-flow water purification systems:

  • Milli-Q® HX 7000 SD all-in-one Type 2 water systems
  • Milli-Q® HX 7000 Type 2 water systems
  • Milli-Q® HR 7000 Type 3 water systems
  • Milli-Q® CLX 7000 CLRW systems

Below is a sample view of the Milli-Q® Connect dashboard, accessed via your MyMilli-Q™ account. The dashboard provides a rapid overview of all important water system information and quality data, remote access and control of your system, plus quick links to other intuitive software functionalities.

Sample view of system information available on Milli-Q® Connect

Troubleshooting Portal for Our Clinical Milli-Q® CLX 7000 Systems

This rapid troubleshooting capability of Milli-Q® Connect is available for Milli-Q® CLX 7000 water systems that feed analyzers. The Troubleshooting Portal supports fast, remote troubleshooting via your Analyzer Hotline. Simply add your analyzer’s serial number as a peripheral device fed by your Milli-Q® CLX system. The digital portal can then help your Analyzer Hotline to quickly and remotely determine if an issue in the lab is due to the water or the water system.






Social Media

LinkedIn icon
Twitter icon
Facebook Icon
Instagram Icon

Merck

Research. Development. Production.

We are a leading supplier to the global Life Science industry with solutions and services for research, biotechnology development and production, and pharmaceutical drug therapy development and production.

© 2021 Merck KGaA, Darmstadt, Germany and/or its affiliates. All Rights Reserved.

Reproduction of any materials from the site is strictly forbidden without permission.