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Instructional Videos

Helping You to Navigate and Use Our Website

On this page, you will find everything you need to know to get started ordering online with Merck. From setting up your first account to placing your first order and reviewing the order details.

Getting Started
Ordering Products
Checking Order Details

Note: These videos are intended for customers transacting directly through our website. If your organisation uses a buying platform (e.g. Advanced Marketplace, Jaggaer, Unimarket), please consult with your Procurement Manager before proceeding.

Getting Started

How to Open a New Prepaid Account

How to Open a New Credit Account

How to Create a New Profile

Ordering Products

How to Place an Order

How to Request a Quote and Convert It to an Order

Note: This video is only relevant to customers with approved Merck accounts.

How to Order Custom Oligos

Checking Order Details

How to Access Your Certificate of Analysis (COA)

How to Check Your Order Status

How to Check Your Product Shipping Conditions

Need more help?
If you need help with a topic that's not covered in the videos above, please reach out to our team at mailto:CustomerSupport.ANZ@merckgroup.com.

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