New Lab Start-Up
Program
Frequently Asked Questions
Whom do I contact with questions about the new lab start-up program?
Please contact newlab@milliporesigma.com or visit SigmaAldrich.com/newlab
How do I register for the program?
Visit our registration page at SigmaAldrich.com/newlabregistration and complete the online form.
What happens after I register?
Please allow up to 72 hours for us to create your new lab pricing contract and link it to your online profile. If you don't have an existing online profile, we will create one for you. Once it has been completed you will receive an e-mail with your username, password, and contract number.
How do I order through my company’s purchasing platform?
We will provide you with a code that will allow you to place your orders directly through your purchasing platform.
How do I obtain a code that would enable me to purchase through my company’s platform?
Contact us at newlab@milliporesigma.com
Can I place my order over the phone or via e-mail?
Yes. Just be sure to reference your contract number or code in your e-mail or when you speak to your customer service representative.
US: Phone orders - 800-325-3010, e-mail orders via CSSOrders@milliporesigma.com
CAN: Phone orders - 800-565-1400, e-mail orders via Canada@milliporesigma.com
Will I have to submit any forms to receive my discounts or rebates?
No. Once you have submitted the form to register, all your discounts are in real-time. No need to submit additional forms and wait for rebates or discounts.
Will I receive discounts on all MilliporeSigma products?
The program offers discounts on over 200K MilliporeSigma products. The products must be available to purchase through SigmaAldrich.com.
Whom do I contact if I have product-related questions?
Contact our Technical Service experts by phone at 800-325-5832, or through our customer care portal.
If I need my product-related questions answered more quickly than a phone call or e-mail, where do I go?
Get answers about products on the spot by utilizing our latest tool, “Chat with a Scientist,” on SigmaAldrich.com. Access this feature from any product detail page.
I am having issues with placing my order through the website, how can I get assistance resolving the issue?
Our web help team can help, send an email to them at webhelp@merckgroup.com.
I have a colleague that is also starting a new lab, do you offer incentives for referrals?
Yes. Go to SigmaAldrich.com/newlabreferral and fill out the form to refer a colleague. If they register and make a purchase through the program within 6 months of being referred, you will receive $300 in free product.*
* Free product at customer's standard price, not new lab pricing.
Ready to register for the New Lab Start-Up Program? Visit SigmaAldrich.com/newlabregistration
Want to learn more? Visit SigmaAldrich.com/newlab
Do you have a question that wasn’t answered above? Email us at newlab@milliporesigma.com
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